Frequently Asked Questions

Once your parcel is dispatched, you will receive an AWB tracking number via email and SMS. You can also track your live shipment directly in your Account dashboard or via our Order Tracking page.

Standard deliveries take 2 to 4 days in metro cities and 4 to 7 days for the rest of India with live Shiprocket tracking.

We use 100% super-combed cotton (180 to 240 GSM) for our T-shirts, premium 320 GSM winter fleece for hoodies, durable stretch denim for jeans, and hypoallergenic metals for jewellery.

We recommend machine washing garments inside out in cold water on a gentle cycle. Tumble dry on low or air dry in the shade. Avoid direct ironing on printed or embroidered motifs.

Yes! We offer COD on orders up to ₹5,000 for serviceable Indian PIN codes.

Simply log into your NJ Crafts account, navigate to "My Orders", click on the delivered order, and select "Request Return". Our team reviews requests within 24 hours.